Refund and Returns Policy

DRVN Performance – Refund, Cancellation & Custom Order Policy

Effective Date: October 28, 2026

At DRVN Performance, every colour-matched product is made to order and customized to the specifications selected by the customer. Our process involves sourcing the required automotive part, preparing it, and applying a custom Body Liner finish in the colour selected at checkout.

Because each product is customized specifically for your order, all customers are encouraged to review their product selection, vehicle compatibility, and colour choice carefully before completing their purchase.

Please read the following policy before placing an order through our online store.

1. Custom Products – Final Sale

All products sold through the DRVN Performance online store are custom-made-to-order products featuring a Body Liner finish in the colour selected by the customer.

Due to the specialized nature of these products and the costs associated with sourcing, preparing, and customizing each part, all custom colour-matched products are final sale and are not eligible for returns, exchanges, or refunds for change of mind, except as required by applicable law or as otherwise provided in this policy.

This includes, but is not limited to:

Customers are responsible for reviewing the product description, available options, vehicle fitment information, and selected colour before completing their purchase.

Nothing in this policy excludes any rights or remedies that cannot legally be waived under applicable consumer protection laws.

2. Order Cancellation – First 24 Hours

Customers may request a full cancellation and refund within 24 hours of placing their order.

To request a cancellation, customers must contact DRVN Performance at info@drvnperformance.ca within this 24-hour period and provide their order number.

Approved cancellations requested within the first 24 hours will receive a full refund to the original payment method, including the original shipping charges paid as part of the order.

Once the 24-hour cancellation period has expired, orders cannot be cancelled for a refund, except where required by applicable law or at the sole discretion of DRVN Performance.

This policy exists because our custom ordering process begins shortly after purchase and involves commitments to suppliers, procurement of parts and materials, and preparation for customization.

Customers are encouraged to contact us as soon as possible if they need to cancel an order.

3. Colour Changes – First 24 Hours

Customers may request a change to their selected colour within 24 hours of placing their order.

All colour change requests must be submitted to info@drvnperformance.ca within the permitted 24-hour period and must include the order number and the customer’s requested replacement colour.

DRVN Performance will confirm whether the change can be accommodated.

After the first 24 hours, colour selections are considered final and cannot be changed. By this stage, the part and materials may have been ordered and the customization process may have begun.

DRVN Performance cannot guarantee that changes requested after the 24-hour period will be accommodated.

Customers are responsible for ensuring that their selected colour is correct before completing their purchase.

4. Colour Matching Disclaimer

DRVN Performance uses factory OEM paint colour codes as the reference for matching the selected colour of custom Body Liner products.

However, an exact visual match between a newly finished part and an existing vehicle finish cannot be guaranteed.

Vehicle paint can fade, oxidize, discolor, or otherwise change over time due to exposure to sunlight, weather, environmental conditions, and normal wear. Previous repairs, repainting, or differences in the condition of a vehicle’s finish may also affect the appearance of a colour match.

DRVN Performance is not responsible for colour differences resulting from fading, deterioration, previous repainting, or other changes to the customer’s existing vehicle finish.

A newly finished part may appear different from the surrounding bodywork even when the correct OEM paint colour code has been used.

Customers concerned about the condition of their existing paint may wish to consult a professional automotive detailing or paint correction specialist before ordering. Paint correction may help restore the appearance of the existing finish and improve visual consistency, although a perfect match is not guaranteed.

Colour differences attributable to the condition of existing vehicle paint do not qualify for a refund or return.

This disclaimer does not apply to situations where DRVN Performance has applied a colour different from the one correctly selected and confirmed by the customer, or where another qualifying product issue has occurred.

5. Damaged, Defective, or Incorrect Products

We take care to ensure that each product is sourced and customized according to the customer’s order. If your product arrives damaged, has a manufacturing defect, has a material customization issue, or differs materially from what you ordered, please contact us so we can assess the situation.

To report an issue, email info@drvnperformance.ca with the following information:

Please report any issues as soon as reasonably possible after receiving your order. Do not install, modify, or attempt to repair a product with a suspected defect before contacting us, as doing so may make the issue more difficult to assess.

DRVN Performance will review the information provided and determine an appropriate resolution based on the circumstances. Depending on the nature of the issue, the available resolution may include repair, replacement, or a refund where appropriate or required by law.

Customers must not return products without first contacting DRVN Performance and receiving return instructions.

6. Product Fitment and Customer Selection

Customers are responsible for verifying that the selected product is compatible with their vehicle before placing an order.

Please review all available product descriptions, vehicle specifications, fitment information, and customization options carefully.

If you are unsure whether a product is suitable for your vehicle, contact DRVN Performance at info@drvnperformance.ca before ordering.

Products ordered using incorrect vehicle information or an incorrect customer selection are not eligible for a refund or exchange solely because the selected product does not fit the intended vehicle.

If you believe you received a different product from the one you ordered, please contact us with your order number and photographs so we can investigate.

7. Shipping Damage and Delivery Issues

If your order arrives visibly damaged or you discover damage that may have occurred during shipping, please contact DRVN Performance at info@drvnperformance.ca and provide photographs of the product and packaging.

We will assess the situation and work with you to determine an appropriate resolution.

Customers should ensure that their shipping address and contact information are accurate at checkout. Requests to change a shipping address after an order has been placed should be submitted as soon as possible. Changes may not be possible once an order has been dispatched.

This section does not limit any rights or remedies available to customers under applicable law.

8. Refund Processing

Where a refund has been approved, it will generally be issued to the original payment method used for the purchase.

Processing times may vary depending on the payment provider or financial institution. Once a refund has been initiated, the time required for the funds to appear in the customer’s account is outside DRVN Performance’s direct control.

Where a replacement or other resolution has been agreed upon, DRVN Performance will communicate the next steps directly to the customer.

9. Contact Us

If you have questions about this policy, need to request a cancellation or colour change, or require assistance with an order, please contact us:

DRVN Performance

Email: info@drvnperformance.ca

Please include your order number in all order-related correspondence so our team can assist you as efficiently as possible.

10. Policy Compliance and Applicable Law

This policy is intended to establish the terms governing cancellations, returns, refunds, and order-related issues for custom colour-matched products purchased through the DRVN Performance online store.

This policy is subject to applicable federal, provincial, and territorial consumer protection laws. Where any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

DRVN Performance reserves the right to update this policy from time to time. Any updated policy will be published on our website, with the effective date revised accordingly.

Customers are encouraged to review this policy before placing an order.